Support Site Down for Maintenance

[MDGarcia]

Major security hole was found in the software we were currently using, so we will be abandoning that site for now.  I'm 'upgrading' (migrating sort of) to a new support package for us to use.  I'll post here when I'm done.

MDg

[MDGarcia]

Support Site is back online and with a new (default) look.  Now featuring a Knowledgebase for quick fixes to common problems... as I write them up.

MDg

[MDGarcia]

By the way, I'm writing up a bunch of help files for the archive and the forums.  Do you guys know of any topics you'd like for me to cover?  Head over here and look through what I have so far:

http://support.adastrafanfic.com/knowledgebase.php

And if you have any issues or problems you think might benefit from a knowledgebase article, let me know.

Thanks!

MDg

[Nerys Ghemor]

I've had people come to me on multiple occasions needing help switching on the WYSIWYG editor on the stories (after much HTML frustration).  Easy instructions on that might be a good idea.

[MDGarcia]

Good suggestion.  The article is done:

http://support.adastrafanfic.com/knowledgebase.php?article=7

MDg

[MDGarcia]

Anyone else have any of those 'annoying' issues they want to bring up so I can write an article for it?

MDg

[Miranda Fave]

Oh my gosh! The extra line thing was driving me CRAZY! I thought it was just me! Am so relieved to learn it t'was not me but me in conjunction with the word format. Yippee. Thank you. Now I have learned my thing for the day. Thank you!!!

[kes7]

So, will that rich text/google docs fix work for other formatting issues?  My problem is that even with WYSIWYG switched on, my italics and bold don't copy over from Word.  (Line spacing does, except for that 'extra space' issue.)  I have to add the html tags in Word, which is time consuming and irritating, and if I make a mistake before hitting preview, because of the WSYIWYG editor, it messes up the whole thing and I have to start over.  This is actually a new problem for me, too.  It didn't used to be this way.

[MDGarcia]

I've personally tested it, and it's my preferred method to go from Word -> Google Docs -> Ad Astra.

MDg

[MDGarcia]

Or, sometimes I just use Google Docs as my editor, but it doesn't have nearly the amount of bells/whistles I look for in an editor.  My professional works are always done in Word, though.  It's the preferred format of most agents/editors (with some exceptions).

MDg

[Nerys Ghemor]

I've personally tested it, and it's my preferred method to go from Word -> Google Docs -> Ad Astra.

MDg

I almost never copy my stuff straight in from Word.  I actually post to TrekBBS first, and then copy THAT over to Ad Astra.  And it never, ever messes up.  (Word into TBBS takes a little work, but going from TBBS to Ad Astra works great.)

[MDGarcia]

I don't post at TBBS anymore, otherwise.. yes, this method works too.  The problem is with all the extra special formatting MS puts in Word for HTML use.  tinyMCE doesn't know how to parse it correctly, so it substitutes for stuff it doesn't know.

MDg

[MDGarcia]

I'm adding some KB articles for StormChat.  Some known and common issues.

MDg

[MDGarcia]

Added another KB based on a ticket from Nerys: http://support.adastrafanfic.com/knowledgebase.php?article=13

This has to do with copy/pasting from Archive directly to the Forums.

MDg